IT Support Specialist
OrganizationAdvanced Technology International
LocationSummerville, SC
  
Position Description
Provide general and technical support assistance to users of ATI’s local, wide, wireless, Internet, and Intranet networks, telephone and Voice over IP (VoIP) systems, and all related software programs. Ensures ATI's systems are operating in a secure and stable manner as directed. Responsible for performing routine daily tasks and participates in IT projects.

ATI has been named one of the "Best Places to Work in SC"  in 2017, 2018, 2019, & 2020.


This is a full-time opportunity with benefits 

ATI provides Medical, Dental and Vision Plan options
Flexible Spending Accounts, including health and dependent care accounts
403B Retirement Savings plan with competitive Company contribution
Personal time-off (pre-loaded & accrued) and 12 paid holiday-days
Company shut down between Christmas & New Year
Paid Parental Leave
Flexible Schedule Options
Life Insurance paid by ATI 
Short-Term & Long-Term Disability Coverage paid by ATI
Employee Assistance Program
Tuition Reimbursement Program 

ATI's standard business hours are Monday-Friday 8 AM - 5 PM. Our office is located at 315 Sigma Drive, Summerville, SC 29486.  


Essential Functions

  • Provide customer support for data network users on PC applications, hardware, and software, from point of initial customer contact through problem resolution.
  • Use the Helpdesk system to document incoming telephone, voicemail, and e-mail support calls.
  • Maintain and accurately track all IT assets.
  • Support and maintain PC’s and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, while ensuring optimal workstation performance.
  • Assist ATI group support representatives in upgrading and maintaining PC hardware and software according to Service Level Agreements (SLA).
  • Establish working knowledge and maintain documentation of ATI PC resources.
  • Assist in the compliance of ATI IT policies.
  • Maintain and monitor ATI baseline software licenses and their usage.
  • Supports telecommunications infrastructure and its associated software, including PBXs, VOIP systems, call management systems, interactive voice response, and video conferencing systems.
  • Maintains policies, procedures and training plans for telecommunication systems administration and appropriate use.
  • Administers add, move and change requests from end users, as well as new line installations, as required.
  • Assist in the testing and development of a disaster recovery plan.
  • Assesses need for any system reconfigurations (minor or significant), makes recommendations and executes them as required.
  • Interacts and negotiates with vendors, outsourcers and contractors to secure communications products and services in a timely and professional manner.
  • Oversees and implements the acquisition and installation of state-of-the-art equipment.
  • Supports 24x7x365 IT operations. Provide on-call support after hours and on weekends on a rotating basis.

 

Additional Responsibilities

Assures consistency in work and resolves or elevates issues as appropriate.

Ensures proper documentation of IT processes.

Continuously seeks opportunities to streamline processes and improve efficiencies.

Other duties as assigned
Qualifications

Bachelor’s Degree in computer technology plus two years’ experience or Associate’s degree in computer technology plus two years’ experience

Working knowledge of PC hardware (disk drives, disk interfaces, display standards, modems, monitors, PC boards, etc.) and software (minimally Microsoft

Windows operating systems and Microsoft Office) including software installations, upgrades, and maintenance.

Strong commitment to customer satisfaction, including excellent telephone and analytical skills.

Takes initiative to work independently and function in a team environment.

Excellent written and verbal communication skills.

Ability to prioritize and manage multiple tasks. 


PREFERRED QUALIFICATIONS
:
Network installation and support experience.
Strong familiarity with the Microsoft Windows operating systems and Microsoft Office software.
Experience with telephony systems including Unified Communications.
Familiarity with Microsoft networking, TCP/IP, and Cisco IOS.
Microsoft MCP, MCSA, or MCSE certification.
CompTIA A+, Network+ Certification.
Help desk experience.


Physical Efforts


The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching,standing and prolonged sitting.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation. 



Work Environment

This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.

Noise level in the work environment is usually moderate.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email hr@ati.org.


ATI-21-009